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Finance FAQ
What finance do you offer ?
We're able to offer you low rate finance over a term of 12 to 60 months.
As an example of the value that our finance offers. If you were to finance £1000 over 12 months the total interest charged would be less than £68!
How do I obtain a NO obligation finance quote?
All you have to do is call us and we'll be able to provide you with a no obligation finance quote. You can pay a deposit or finance the whole amount. The choice is yours. Please note all finance is subject to status. Our no obligation quote does not involve a credit check, it is supply a finance illustration.
How quickly can you process an application ?
If you apply during office hours - Monday to Friday 9am to 5pm we can typically obtain a decsion with half an hour. The finance application process is quick and simple and would only take a 5 minute telepphone call.
Once my application is approved, what happens next?
If your application is approved, you'll be sent your finance documents to sign and return to the finance company in the attached pre-paid envelope. Please read these documents carefully before returning to ensure you're happy with your finance agreement. We will be able to begin processing your order once your signed documentation has been received by the finance company.
Will you credit score me and if so, what does this mean?
Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for finance. Credit scoring works by awarding points for each answer given on the application form such as age and occupation, together with information obtained from credit reference agencies. This information allows the finance company to produce consistent decisions, ensuring all our applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion, disability or colour.
If you decline my application, what is the reason?
In addition to credit scoring, the finance company also take into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. If you are declined you will have the option of being able to write to the finance company to enquire on the reason why. Typical reasons for failure are:
- Your credit score (note that every finance company will score you differently)
- Adverse credit reference agency information
- You are considered to be overcommitted
- You are aged under 18
- Your existing account performance with other lenders
What type of information do credit reference agencies hold about me?
Some of the information is public information, for example electoral roll, County Court Judgments and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.
How do I obtain a copy of this information?
You can obtain your information about your own credit file and also find out more about credit decisions by visiting the credit reference company websites:
Who is my credit agreement actually with?
Your finance agreement will be with one of the UK's leading financial services companies.
If my application is not successful, can I re-apply?
Yes. We acknowledge that your circumstances change and just because we have refused a previous application, it does not mean that we'll automatically turn down a further request. We do suggest however, that you leave at least 6 months between applications.
Who is eligible to apply for finance?
To apply for Finance, you must be at least 18 years of age, work at least 16 hours a week, or be retired or disabled with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last three years or more. Homemakers aren't excluded from application under their own names, however we will require the employment status of your partner in order to process your application.
Can I change my order in part or whole after applying for online finance?
To ensure your chosen products are correctly delivered to you, if you need to change your order in anyway, it may be necessary to cancel your order and re-apply it as if it were new. We apologise for any inconvenience this may cause.
Are the goods I’ve ordered set aside for me until the approval process is complete?
Normally goods are allocated to your order only when your completed and signed agreement is received back. This means there's a small chance that the product you ordered may be sold out by the time your agreement is received. To avoid disappointment, we recommend minimising any delay by completing and returning the agreement as soon as you can. Title in the goods does not pass to you until payment is received in full to us from the finance company.
READY TO APPLY?
Call us on 0845 345 2772
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